SMS Setup

So that your Users and Customers can receive SMS notifications, there are a few sections that need to be setup.

Credits

You can view credits available and usage by navigating to

Admin / SMS Credits

In order to send SMSs you will need to have SMS Credits loaded onto your account. Each SMS that is sent from the system uses 1 Credit. To obtain more credits, please contact [email protected]

System-wide Settings

Navigate to the supplier section using the main menu. Admin / System Settings and select the SMS tab.

The settings here effect if and how SMS notifications will be sent.

User Type Settings

The SMSs optionally can be sent to Customers and/or Users. The options are as follows:

• None = No SMSs will be sent to that particular user group. Regardless of any other settings within the system

• All = All possible SMSs will be sent. This includes SMSs that aren't necessarily billable to Group Scheme Customers.

• GS Only = Only SMSs that are related to Group Schemes will be sent.

• Amount = Unless otherwise overridden (see below), this is the cost that you will charge to your customers for each SMS Notification.

Group Scheme Settings

SMS sending settings can be overridden at a Group Scheme Level.

Navigate to the Group Scheme's section using the main menu

Admin / Group Schemes and Open the Group Scheme you would like to edit.

• Welcome Template = The template to use for a newly created Workorder

• Customer & User = This can either use the System-wide settings ( above) or be disabled.

• Rate = The amount to bill the Group Scheme for each SMS notificaiton