Workorder Imports

Imported work orders from Customers requires a development of API's between the customers database and CWS. Once this in place the work orders automatically flow into CWS.

These are located under Group Schemes

Where imported work orders information is correct the work order is automatically created in CWS and is allocated to the nearest Location with email advises to both the location and customer. These work orders have a caption: No errors. Automatically Processed.

When an imported work order has incorrect data the Create Date has a red icon showing it has not been processed. The caption highlights why the work order cannot be processed.eg. "Unable to validate address"

Edit the information in the template and select "Update & Process"

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