Subscribing Users to Events

Navigate to the Users section from the Admin Menu

1. Using the Main Menu Admin → Users

2. Identify and open a User.

Workorder Event Notifications

When an action takes place on a workorder, it's corresponding event is raised. Each user can be subscribed with some options.

Delivery Method

Internal - notifications are delivered to the internal mailbox.

Email - an email is sent to the user's email.

SMS - an SMS is sent to the User's telephone number. (See SMS Setup for further info)

Delivery Condition

The receipt of each Event that matches a User's subscription can further be refined by a delivery condition. There are options are as follows:

Is the Owner - The User created the Workorder

In Default Location - The Workorder is in the User's default location.

In Any Location - The Workorder is in any Location that the User has access to.

System Notifications

Users may also be subscribed to Events that are not associated with a specific Workorder. These work the same as above, except they do not have a delivery condition.